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General FAQ

Frequently Asked Questions

 

Q: How do I buy a Season Ticket and what does this involve?

 

A: Season Tickets can be purchased online at www.shamrockrovers.ie or in person from the Stadium Megastore during advertised times (regular opening hours Fri/Sat 12-4, see social media for matchday opening hours). They entitle the holder to attend all home league games and also come with priority access to away matches and cup fixtures.

 

Q: Which ticket price band should I buy?

 

A: You should purchase the Season Ticket that reflects your age as of 1 February in the given year, or for match Tickets your age as of the day of the game. Our ticket age bands are as follows:

 

  • Senior – 65 years+
  • Adult – 18-64 years
  • Student – Valid ID from current year
  • Young Person – 14-17 years
  • Child – Under 14 years

 

Q: Can I purchase a ticket in the Away Stand?

 

A: Please contact the visiting club’s Ticket Office, they will issue all tickets for the Away Stand. Some away tickets may be available at the ticket booth beside the Away Stand on the day of the game, 90 mins before kick-off. We recommend checking with the visiting club’s ticket office first. You can also contact tickets@shamrockrovers.ie for information.

 

Q: How can I choose my seat online?

 

A: All Match Tickets are unreserved seating but you do have to pick the stand you want to sit in. Please be aware that some seats in the West Stand are reserved for Season Tickets, so do not sit in these seats if you have a match ticket.

 

Q: How can I buy a Family Area Match Ticket?

 

A: The Family Area is at the North End of the West Stand, the seating is also unallocated. There are a range of activities that are run by a great team of volunteers in the concourse area behind the stand so make sure you go and take a look, ideally suited to children under 11 years.

 

Q: How many tickets can I buy?

 

A: Home Tickets allocations are determined on a game by game basis. For group enquiries of 10 or more, please email tickets@shamrockrovers.ie. Away Ticket limits vary depending on the allocation provided by the host club and the demand for the match, these are announced on club channels at the time of going on sale.

 

Q: I have lost my Season Ticket. What should I do?

 

A: If you have lost your Season Ticket, you’ll need to get a new one which incurs a €10 admin fee. It is best to advise us at least 48hours before a game if you have lost your Season Ticket so we can have a replacement Season Ticket ready for you to pay for and collect on game day.

 

Q: On a matchday, I left my Season Ticket at home, or I forgot my print at home ticket, will I be charged extra to gain access to the match?

 

A: In this situation, you will need to visit the Ticket Booth in front of the West Stand and obtain a paper ticket to enter the ground. There will be a €10 admin charge for this.

 

Q: Can I change my Season/Match Ticket to another age bracket?

 

A: If you realize you have purchased the wrong category of Season Ticket or Match Ticket, please email tickets@shamrockrovers.ie and a member of the Ticketing Team will help you arrange an upgrade.

 

Q: What if I cannot print my Match Tickets?

 

A: Check to make sure you have Adobe Acrobat Reader 4.0 or above. If you don’t have it download it for free here {insert hyperlink https://get.adobe.com/reader/}. Alternatively, present your ticket on your smartphone. The barcode can be scanned directly from the phone.

 

Q: What if I print more than one copy of my ticket, or a photocopy is made of my ticket?

 

A: Only one copy will gain entry to the ground. Once the barcode on the ticket has been scanned at a turnstile, all other duplicates of the barcode will be denied entry. If this happens, the barcode scanner will alert the attendant on the turnstile that the ticket has already been scanned and entry to the ground has already been allowed.

 

Q: Will I have any problems getting into the match using these tickets?

 

A: No – the ticket you print is valid and legitimate. Make sure you protect it as you would any other ticket.

 

Q: What if my Print at Home tickets are stolen?

 

A: Contact us on (01)460-5948 during opening hours or email tickets@shamrockrovers.ie and a member of our Ticketing Team will help you with this. Protect your Print at Home ticket as you would any other event ticket and make sure you keep it in a safe place or print it just prior to attending the match. Alternatively, save yourself the risk of lost/stolen tickets and buy tickets online. Then simply present the ticket on your smartphone and the barcode can be scanned at the turnstile.

 

Q: When will home games go on sale?

 

A: Generally, home Match Tickets go on sale some weeks before the fixture. You can see all games that are now on sale, or future fixtures and on-sale times here 

 

Q: When will away games go on sale?

 

A: As soon as we have any information regarding tickets from the away club, we will inform fans via all club channels. Please email tickets@shamrockrovers.ie if you have any questions regarding away fixtures.

 

Q: How can I purchase a ticket for an away match?

 

A: Some clubs only sell tickets at the stadium on the night (eg. Sligo Rovers, Cork City). Other clubs (eg. Dundalk, Bohemians) send the allocation of tickets to Shamrock Rovers to be purchased prior to the match, with no tickets available at the away stadium on match day.

Members get priority access to tickets, Season Ticket holders follow and any remaining tickets will then go on general sale.

 

Q: I’ve booked online, how will I receive my ticket?

 

A: Check your inbox for a confirmation email with the e-tickets attached for home games. You can print the tickets or just show the barcode of the e-ticket on your smartphone at the turnstile. Away game tickets will be available for collection from the Stadium Megastore at predetermined times which will be communicated when purchasing.

 

Q: I’ve booked online, but never received an email. What do I do?

 

A: Check your junk mail in case it’s in there. If it isn’t there, there may have been a misspelling in your email. Please email tickets@shamrockrovers.ie and a member of our Ticketing Team will be happy to help you.

 

Q: I am from overseas, how do I receive my ticket?

 

A: If you are purchasing a home match ticket, simply purchase online and your e-ticket will be emailed to you. If you are purchasing an away ticket, it can be left for collection in the club Megastore at pre-determined times which will be communicated at the time of purchasing your ticket(s).

 

Q: When is the Megastore & Ticket Office open?

 

A: The Megastore is open from 12pm to 4pm Friday and Saturday. On matchdays, the Megastore is open from 12pm to just before kick-off. Please check social media for the latest opening hours. Tickets can be purchased in the Megastore until 90 mins before kick-off. Our ticket booths then open and sell tickets until 15 mins after kick-off.

 

Q: Do you have any car parking available on matchdays?

 

A: No, unfortunately, due to the limited size of our parking facilities we are unable to offer fans parking. There is pay and display car parking at The Square shopping centre. It is about an 8-minute walk to Tallaght Stadium from The Square. More info can be found here https://en.parkopedia.ie/parking/carpark/the_square_towncentre_tallaght/d24/tallaght/?arriving=202005141800&leaving=202005142000

 

Q: I want to get public transport to Tallaght Stadium, where do I go?

 

A: Tallaght Stadium is accessible via Luas Red Line to Tallaght. Take the Luas to its final destination, Tallaght. The Luas stop is outside of the Square Shopping Centre. The Stadium is an 8-minute walk from the tram stop. You can plan a route on the Luas here https://www.luas.ie/

Dublin Bus & Go Ahead have numerous buses that either stop at or go through Tallaght via The Square Shopping Centre. Please plan your route here https://www.transportforireland.ie/plan-a-journey/

 

Q: Are there any hotels nearby? 

 

A: Tallaght Stadium is located beside the Maldron Hotel. Also within walking distance are the Plaza Hotel, the Tallaght Cross Hotel and The Glashaus.

 

Q: Who do I need to contact for Disabled Tickets at Shamrock Rovers Football Club?

 

A: Please email tickets@shamrockrovers.ie. Alternatively, call the Megastore on (01)460-5948, 12pm to 4pm Friday to Saturday.

 

Q: I have purchased a home Match Ticket and now find out I cannot make the game; can I get a refund?

 

A: All home Match Tickets are non-refundable unless the fixture is rescheduled or cancelled.

 

Q: A game has been rescheduled, is my original ticket still valid for the rescheduled game?

A: All tickets sold for games will be valid for the rescheduled fixture date. We will notify all supporters of the rescheduled dates as soon as they are issued by the FAI. Refunds will also be available in line with the Club’s Terms and Conditions for those who cannot attend the rescheduled fixture once the rescheduled dates are announced.

 

Q: What is the ticket refund process?

A: Once the rescheduled fixture is announced, supporters have seven days to claim a refund. Tickets purchased online can be refunded by emailing tickets@shamrockrovers.ie at that time and monies will be refunded back to the card used in making the purchase within 5-10 working days. All other refunds will be in person from the Stadium Megastore.

 

Q: I tried to gain entry on matchday with my Season Ticket, but at the turnstile, I was told that it had already been scanned and I was refused entry, what do I do?

A: In the unlikely event that this happens, please got to the Ticket Booth in front of the West Stand and ask for the Ticket Manager. You will need to hand over your Season Ticket and a temporary paper ticket will be given to gain access. The Season Ticket will then be cancelled and a new Season Ticket with a new barcode will be sent to you.

 

Q: I am thinking of becoming a Member, what do I do?

A: Shamrock Rovers Members Club Ltd run the membership scheme, simply complete the form at http://shamrockrovers.ie/srfc-members-club/  Payment can be made by filling out the direct debit form, or by a one-off payment made in the Megastore. Any questions about joining should be directed to membership@shamrockrovers.ie

 

Q: I am looking to sponsor a player’s jersey; how do I do that?

A: Visit http://shamrockrovers.ie/matchday-packages/ for full details. If you have further questions please email info@shamrockrovers.ie or call the Megastore on (01)460-5948, Friday and Saturday between 12noon and 4pm for info.

 

Q: How do I go about booking in a mascot for a game?

A: The cost of a mascot is €125 per mascot. We can have a maximum of 11 mascots at every home match. We do not offer a mascot opportunity for away games. Please email tickets@shamrockrovers.ie or call the Megastore on (01)460-5948 to make an enquiry.

 

Q: Can I return a replica Shamrock Rovers clothing item I purchased online at Umbro.ie in the Megastore?

A: Any items purchased through the Umbro website can only be returned or exchanged through Umbro directly. You cannot return or exchange items purchased through Umbro’s online website in the Megastore.

 

Q: How do I get my child involved with Shamrock Rovers youth teams?

 A: Please contact the Shamrock Rovers Academy, which is located at Roadstone. You can do this via email academy@shamrockrovers.ie or phone (01)459-4569. Information is also available on our website here http://shamrockrovers.ie/about-academy/

 

Q: What are the Junior Hoops?

A:Junior Hoops is a club for young Rovers fans which offers all young hoops some fantastic opportunities to meet the players and coaching staff and enjoy many other brilliant experiences that they will never forget. Info on Junior Hoops can be found here http://shamrockrovers.ie/junior-hoops/

 

Q: Can someone from Shamrock Rovers visit a school or football club?

 A: We are currently building closer and more professional relationships with other football clubs and schools in South Dublin. If you have any enquiries, please email the club.

 

Q: Can I get some information about commercial partnerships or other commercial opportunities?

 A: We have many different partnership opportunities available. These range from commercial partnerships, to match day packages. Our ambition is to build mutually beneficial partnerships with innovative businesses that share our values and drive for success. We’re very proud of the relationships that we’ve built with our current partners, with a European reach the opportunities are great. If you’d like to speak to us about joining the team, please do get in touch. Contact us in the office at (01)460-5948 or email partnerships@shamrockrovers.ie and we’ll get in touch with you.

Matchday FAQ

WELCOME

Shamrock Rovers is delighted to welcome first-time visitors to experience live football at the best stadium in the league. We’ve put together this short guide to help answer any questions that you may have about your visit.

Please get in touch if there is anything else you would like to find out, we hope that you enjoy your time in Tallaght Stadium, and look forward to seeing you again.

 

WHERE’S THE MATCH?

Our home games are in the purpose-built Tallaght Stadium, the most modern and family-friendly stadium in the League of Ireland. It is an all-seater facility, and all seats are covered. The Stadium is located on the N81 national road as well as public transport routes.

Further directions and public transport information here.

There is no parking available on matchday except to car park pass holders – There will be strictly no admittance to the car park without a parking pass. 

Parking is available in The Square Shopping Centre, approximately 5 minutes’ walk from the stadium which is free for the first two hours, then €2 per hour. On match nights, a stand to prepay for parking is available just inside the entrance http://tallaghtstadium.ie/stadium-information/parking/

 

WHEN DO YOU PLAY?

Shamrock Rovers home matches usually kick off at 8 pm on Friday evenings. Sometimes, fixtures are held midweek or are moved to accommodate TV schedules. The most up to date information is on our fixtures page. The stadium gates and catering outlets open 75 minutes before kickoff.

 

HOW DO I GET TICKETS?

We always recommend buying tickets online – our paperless ticketing avoids any queuing and conveniently allows you to show the purchased ticket on your phone at the stadiums’ turnstiles. When not sold out beforehand, tickets are available from the Ticket Booth at the main Tallaght Stadium Entrance. Please purchase online in advance here to avoid disappointment.

Holders of Student and Senior match tickets may be asked to provide the necessary ID on admission.

 

WHAT ARE THE TICKET PRICES?

If you are going to be visiting regularly, season tickets offer the best value.

Online tickets for Category A matches (against Bohemians, Dundalk, St. Patrick’s Athletic and Shelbourne) are priced at:

  • Adults €20
  • Concessions €14
  • U14s €7

Category B matches are priced as follows

Online prices:

  • Adults €17
  • Concessions €12
  • U14s €6

Offline (ticket office or booths)

  • Adults €20
  • Concessions €14
  • U14s €7

Purchasers of Student and Senior tickets may be asked for relevant identification, so please bring that with you.

 

WHERE CAN I SIT?

Home and neutral fans are accommodated in the West and South (behind the goal) Stands. There are some reserved seats for season ticket holders, members, players and officials in the West Stand, these are clearly marked. Otherwise, for most matches, you can choose any unreserved seat.

The South Stand behind the goal hosts our singing section. Enter via Turnstiles Block 5 for the South Stand.

The Family Section is at the N81 end of the West stand in Blocks I and J, accessed via Turnstiles Block 2 (opposite the Maldron Hotel).

Away fans are accommodated in Blocks K & M of the East Stand, with entry gained via Turnstiles Block 1 on the N81 side of the ground.

IS THE STADIUM ACCESSIBLE?

The stadium is fully wheelchair accessible and features wheelchair podiums in the West, East and South stands for unobstructed viewing. The main area is in the covered Wheelchair Bay in front of the South Stand and is accessed via Turnstile Block 4 if you have a disabled seat ticket.

Parking spaces are available and require pre-arrangement, please get in touch.

 

WHAT CATERING IS AVAILABLE?

The Hoops Food Court hosts a number of vendors, located between the West and South Stands. A range of hot food and drinks are available, as well as sweets, crisps and cold drinks. Vendors include Papa John’s Pizza, the Hooper Hot Food van (burger, chips etc.), a gourmet coffee stand and a sweet shop.

Separate catering outlets are available in the away fans section.

CAN I BUY A SOUVENIR?

The Rovers Megastore is on the West Stand side of the Stadium and is accessed from outside the stadium. We have a huge range of replica jerseys, training gear, accessories and souvenirs for visitors of all ages. The shop is open from 3pm on matchdays until 20 mins prior to Kick-Off.

Inside the ground, make sure to pick up a copy of our programme Hoops Scene, for just €5. Hoops Scene recently won the Irish Programme of the year, is a great read and is well worth the cover price. Check out some archive articles.

 

IS THIS FAMILY FRIENDLY?

Absolutely! A night in Tallaght Stadium watching Rovers is the best value family night out in Dublin. We have a dedicated family area in the West Stand (N81/Square end of that stand), with different competitions and activities every week to keep the kids entertained. Keep an eye out for pre-match visits from players and staff!

Our catering outlets are well stocked with goodies for all ages, and our toilet facilities are modern and clean.

Children are welcome to join the Junior Hoops – just €15 a year gets you some great Rovers gifts, and brilliant events during the year, including a morning training with the first team! Junior Hoops members have the exclusive thrill of making up the matchday Guard of Honour welcoming the teams onto the pitch. Ask one of the volunteers in the family section for details.

 

WHO CAN I ASK FOR HELP?

Our matches are fully stewarded — if you have an immediate issue, please approach one of the stewards, who can be identified by their orange jackets. For post-match feedback or issues, please see our contact details below.

 

ANYTHING ELSE?

In line with other venues and events, backpacks and bags larger than size A4 will not be permitted.

Our formal stadium regulations governing behaviour can be seen here

 

I’VE GOT FEEDBACK!

We hope you enjoyed your visit. If you feel that there is anything that we can do better, please get in touch

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